Transition to New EMR System: MYLE

We are excited to announce that Healthway Medical Clinic is transitioning to a new Electronic Medical Record (EMR) system: MYLE EMR by Medfar Clinical Solutions. This new system is designed to improve how we deliver care and enhance patient experience. However, this means we will be retiring our current EMR program on March 20, 2024. To ensure continuity of care, all patients must register with the new MYLE patient portal.

Important Dates and Actions:

• The current online appointment booking site will be deactivated on March 20, 2024.
• To help manage the EMR transition, our appointment availability will be greatly reduced between March 18 – 27, 2024.
• From March 21 to March 27, 2024, we will be transitioning to MYLE EMR. Please note: There will be NO ONLINE BOOKING ACCESS during these dates.

Registration Process:

• Adults over 18: Please register now at https://hmc.portal.medfarsolutions.com. After March 20, registration will be required to book appointments online.
• For children under 18: Once an adult is registered, we will link the child’s records to the parent's account. In the interim, book an appointment for a registered parent and indicate if it's for your child.

During the Transition:

• For urgent appointment needs between March 18 and 27, please call the clinic at 604-260-4785.
• Our phone lines will be closed on March 19 after 12.30pm.
• Our appointment availability will be reduced between March 18 – 27 as our staff gets trained on MYLE.
• For non-urgent needs, consider scheduling appointments before March 18 or after March 27.

Benefits of the New MYLE Patient Portal:

• The MYLE Patient Portal offers features like appointment booking, secure messaging, document uploading, and access to parts of your health records.
• We encourage you to open your MYLE account as soon as possible, especially for those with dependents.

Your Cooperation:

• Transitioning to a new EMR is a complex process. We request your patience and understanding as we adapt to MYLE.
• Our team is working diligently to minimize disruptions during this transition.
• Please remain courteous to our staff, especially our front desk team, who will assist with any queries.

Thank You:

• We appreciate your cooperation and understanding during this transition period.

Board of Directors,
Healthway Medical Clinic